How Copitronix Technologies Ltd handles website and inquiry data.

This Privacy Policy explains how Copitronix Technologies Ltd collects, uses, stores, and protects information submitted through this website, quote forms, contact channels, and customer account features.

1. Information We Collect

We collect information you provide when requesting printer supplies, toners, ink cartridges, spare parts, accessories, maintenance kits, refurbished printers, service support, or online orders.

• Contact details such as name, phone number, email address, company name, delivery location, and billing details where applicable.
• Inquiry details such as printer model, cartridge code, spare part number, item quantity, preferred brand, service symptoms, timeline, notes, and uploaded media where provided.
• Technical data such as IP address, browser type, device information, visited pages, timestamps, security logs, and form/session state needed to operate and protect the website.
• Cookie preferences and consent choices stored in your browser.

2. How We Use Information

Information is used for legitimate business operations related to printer supply, customer communication, quote handling, service preparation, website security, and platform improvement.

• Responding to quote requests, compatibility checks, spare part inquiries, and service support messages.
• Preparing pricing, availability, alternative product suggestions, delivery planning, and follow-up communication.
• Maintaining business records, customer accounts, invoices, order histories, and audit trails.
• Protecting the website against spam, abuse, unauthorized access, malicious submissions, and fraud.
• Improving website performance, content, navigation, quote flow, and online shopping experience.

3. Shopping and Account Data

The website may process carts, orders, invoices, payment references, delivery addresses, saved addresses, wishlists, reviews, and customer account activity. These records are handled according to this policy and any updated version published on this website.

4. Payments

When MPesa or other payment integrations are used, transaction references, payment status, callback data, phone number, amount, and receipt details may be stored for reconciliation, fraud prevention, customer support, and accounting.

5. Cookies

Essential cookies support secure sessions, CSRF protection, form operation, login protection, and cookie preference storage. Optional analytics or marketing cookies should only load after consent. Manage preferences on the Cookie Policy page.

6. Sharing of Information

We do not sell personal information. Limited information may be shared only where necessary for hosting, email delivery, payment processing, delivery support, security monitoring, professional services, legal compliance, or direct fulfillment of a customer request.

7. Security

We use reasonable technical and organizational safeguards to protect website forms, customer accounts, payment references, business records, and administrative access. No online system is risk-free, so customers should also protect their own account credentials and devices.

8. Data Retention

Inquiry, quote, account, order, payment, and audit data may be retained as long as needed for customer support, business records, legal compliance, accounting, warranty support, dispute handling, and platform security. Logs may be retained for a limited period unless needed for investigation.

9. Your Choices

You may request correction, update, or deletion of personal information where legally and operationally appropriate. Some records may need to be retained for accounting, legal, warranty, audit, security, or dispute-resolution reasons.

10. Contact

For privacy questions, contact Copitronix Technologies Ltd at info@copitronixglobal.com.