Order Cancellation Policy

Cancelling a Copitronix order request before dispatch.

Effective date: 12 October 2026

This policy explains how Copitronix Technologies Ltd handles cancellation requests for website checkout submissions, WhatsApp-assisted orders, quote requests, printer supplies, spare parts, accessories, maintenance kits, refurbished devices, and related delivery arrangements.

1. Order request stage

A website checkout submission is treated as an order request until Copitronix confirms stock, compatibility where needed, delivery details, and payment arrangements. If the request has not been processed, packed, specially sourced, dispatched, or reserved against a confirmed payment, cancellation is normally straightforward.

2. After payment or stock reservation

If payment has been made or stock has been reserved, Copitronix will review the order status before confirming cancellation. The review may consider whether the item has already been packed, collected from a supplier, assigned to delivery, installed, opened, or ordered specially for the customer.

3. Special-order and compatibility items

Some printer spare parts, boards, fusers, printheads, maintenance kits, refurbished printers, and compatibility-sensitive consumables may be sourced specifically for a customer request. These items may not be cancellable once procurement has started unless Copitronix or the supplier accepts the cancellation.

4. Dispatched or collected orders

If an order has already been dispatched, delivered, or collected, the issue may be handled under the Returns and Refunds Policy, Shipping and Delivery Policy, or Warranty Policy depending on the facts.

5. How to request cancellation

Contact Copitronix as soon as possible using the published phone, WhatsApp, email, or contact form. Include the order reference, customer name, phone or email used at checkout, and the item you want cancelled so the team can check the correct record.

6. Refund handling

Where a cancellation is approved after payment, any refund, reversal, store credit, exchange, or invoice adjustment will depend on the payment method, provider rules, bank processing time, and order status. Copitronix will confirm the applicable handling before closing the request.

7. Contact

For cancellation help, email info@copitronixglobal.com, call +254741808038, or use the Contact page.